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Welcome to Flicker Candle Co. We have you covered for all of your home fragrance needs!

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ABOUT FLICKER CANDLE CO.

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GET IN TOUCH

Would you like to get in touch? Reach out, we’d be happy to hear from you.

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OUR PRIVACY POLICY

All about Information Security

What type of information we collect:

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the internet protocol (IP) address used to connect your computer to the internet; login; email address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations and personal profile. 

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How we collect information:

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will only be used for the specific reasons below.

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Why we collect such personal information: 

We collect such Non-personal and Personal information for the following purposes;

1. To provide the products and services

2. To provide Users with ongoing customer assistance and technical support

3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages

4. To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respected services

5. To comply with any applicable laws and regulations. 

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How we store, use, share and disclose site visitors personal information:

Our company is hosted by the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

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How we communicate with our site visitors:

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For those purposes we may contact you via email, telephone, text messages and postal mail. 

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How we use cookies and other tracking tools: 

To provide a great experience for visitors and customers. To identify registered members (users who are registered on our site). To monitor and analyse the performance, operation and effectiveness of the platform. To ensure the platform is secure and safe to use.

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How can site visitors withdraw their consent? 

If you don't want us to process your data anymore, please contact us at flickercandleco.ncl@gmail.com

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon the their posting on the website. If we mamke material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it and under what circumstances, if any, we use and/or disclose it. 

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at flickercandleco.ncl@gmail.com

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